Privacy Policy

1. Who we are

RoamRani is a brand of Taj Travel Services, a government-registered tour operator based in New Delhi, India. When this policy says "we," "us," or "RoamRani," it means Taj Travel Services operating under the RoamRani brand.

If you have questions about this policy, email us at hello@roamrani.com. We respond to every message personally.

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2. What information we collect

Information you give us directly

When you fill in a contact form, request a guide download, or book a trip, we collect:

• Your name and email address
• Travel preferences and dates you share with us
• Passport details and dietary requirements (only when booking a trip)
• Emergency contact details (only when a trip is confirmed)
• Any other information you choose to include in your messages to us

Information collected automatically

When you visit our website, standard technical data is collected automatically — including your IP address, browser type, pages visited, and time on site. This is handled by WordPress and standard analytics tools. We use this to understand how people find and use our website, not to identify individual visitors.

Cookies

Our website uses cookies — small text files stored on your device. We use them for:

• Essential functionality — keeping the website working correctly
• Analytics — understanding which pages are most useful (aggregated data only)

We do not use advertising or tracking cookies. You can disable cookies in your browser settings; essential site functions may be affected.

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3. How we use your information

We use the information you share with us to:

• Plan and deliver your trip
• Respond to your enquiries and messages
• Send the free resources you request (e.g. the Women's Safety Guide)
• Keep you informed about your confirmed booking (logistics, changes, reminders)
• Improve our website and services based on how people use them

We do not use your information to:

• Send marketing emails without your explicit consent
• Sell or rent your data to third parties
• Share it with advertisers or data brokers
• Build advertising profiles about you

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4. Who we share your information with

We share your information only when it is necessary to deliver your trip or run our website:

• Our guides and drivers — receive your name, photo (if provided), and trip details so they can safely identify and accompany you
• Accommodation providers — receive your name and booking dates to confirm your reservation
• Email service provider — we use a third-party email service to send confirmations and guides; they process emails on our behalf and are contractually prohibited from using your data for any other purpose
• Analytics provider — receives anonymised, aggregated website usage data only

We do not share your data with anyone else. If we are legally required to disclose information (e.g. by court order), we will tell you first unless we are prohibited by law from doing so.

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5. How long we keep your information

• Enquiry data (contact forms, email exchanges) — kept for 2 years from last contact, then deleted
• Booking data — kept for 7 years for financial and legal compliance, then deleted
• Email subscribers — kept until you unsubscribe, then deleted within 30 days
• Website analytics — aggregated data with no personal identifiers, kept indefinitely

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6. Your rights

You have the right to:

• Access — ask us what data we hold about you
• Correction — ask us to correct inaccurate data
• Deletion — ask us to delete your data (subject to legal retention requirements)
• Objection — ask us to stop using your data for a specific purpose
• Portability — ask us to send you your data in a usable format

To exercise any of these rights, email hello@roamrani.com. We respond within 30 days.

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7. How we protect your information

We take reasonable steps to protect your data: secure (HTTPS) connections, limited internal access, and reputable third-party services. No online system is 100% secure. If a data breach affects you, we will notify you promptly.

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8. Children's privacy

Our services are designed for adults (18+). We do not knowingly collect data from anyone under 18. If you believe a child has submitted data to us, contact us and we will delete it immediately.

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9. Changes to this policy

If we make material changes to this policy, we will update the date at the top and — if you are an active client — notify you by email. Continued use of the website after changes means you accept the updated policy.

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10. Contact us

Questions, requests, or concerns — email hello@roamrani.com. We answer every message personally, usually within 24 hours.

Taj Travel Services (RoamRani)
New Delhi, India
hello@roamrani.com